Policies

Receipts

In order to reduce waste, orders with fewer than 6 items will not receive a printed receipt with their order.  Customers will receive a digital version by email which they can print out if they desire.

Shipping (within United States)

Please ensure your billing and shipping address are correct to prevent delays or shipping failure.  We can not change this information once it ships.

Processing time (assembling your order for pickup or local delivery to post office)

  • Orders placed before 10:30am will be picked up by USPS within 1 business day.  After that time, orders will ship the following business day.  Business days are defined as Monday through Friday.

Estimated shipping time

  • 2-7 business days in transit via USPS, according to the shipping class you choose. Actual delivery time will be posted to the tracking information sent to your preferred email.  Holidays recognized by USPS may add delay.

Sales Tax

Orders shipped to Pennsylvania addresses will have a 6% sales tax automatically added to their order.  Allegheny County shipping addresses will have an additional 1% sales tax added to their order.  Whenever shopping online outside of your region, it is your responsibility to report purchases according to your state’s out-of-state sales/use tax policy.

Payment options

  • Square credit card processors keep your payment information secure. Apothecary Muse never receives your credit card information.

Returns & exchanges

We take great pride in creating a tone of transparency so that you know exactly what the product looks like and its ingredients so that you can make an informed purchase.  The products are made in small batches so that they are fresh upon delivery and will last a reasonable amount of time for your use.  With that said, we understand that mistakes can happen or you may need to change your order.

  • I gladly accept cancellations before an item has shipped, with the exception of custom orders.
  • I do NOT accept returns or exchanges due to the hygienic nature of the products.
  • Orders more than $25 are automatically insured in the event of damage or misdelivery. Please contact us if you have any problems with your order upon delivery; we will use discretion in the decision to offer a credit (less shipping) if product is damaged in transit and pictures are provided.

Privacy policy

Apothecary Muse will only use your shipping and billing address, and contact information to communicate with you about your order, fulfill your order or for legal reasons (like submitting taxes).

 

Last updated on May 30, 2020

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